Location: Milan city centre, Italy. The successful candidate must live in or near Milan
Salary: €50,000 gross PA, plus discretionary bonus and financial incentives
Start: As soon as possible, with a two-month handover alongside the current PA
Hours: Monday to Friday, approximately 9:00 to 17:30, with flexibility and occasional weekend touch points
Working pattern: 3 days in the office and 2 days remote once settled. Fully remote in July and August
Contract: Domestic worker contract or self-employed contractor invoicing monthly, whichever suits the successful candidate
Package: Support with commuting costs where required
Fluent English and Italian are essential.
Role Summary
MOR Talent Boutique is delighted to be recruiting a Family PA for a warm international family at their private residence in Milan.
This is a varied and very family-focused role, supporting both Principals with the day-to-day running of their personal, family and household lives. Roughly 80% of the work is for the lady of the house and 20% for the gentleman.
The current PA has been with the family for four years and will hand over personally over two months, so the successful candidate will be fully supported from day one.
Success in this role comes from connecting with the rhythm of the household, finding the pace and staying one step ahead. The work is not overly complex, however it is a lot of work to manage simultaneously.
The lady of the house likes to be involved in all the small details, so the successful candidate will enjoy close, regular communication and getting the little things right.
The working language is English. The family do not speak Italian, so the Family PA is their bridge to Italian services, offices and suppliers.
The office is within the residence in Milan city centre, with a separate office ten minutes away, and the successful candidate can choose either. The family spend July and August abroad, when the role is fully remote and mainly involves travel assistance.
Responsibilities
Family & Lifestyle Support
- Manage the Principals' calendars, appointments, reminders and changing priorities
- Book restaurants, experiences and activities
- Book beauty, wellness, medical, dental and sports appointments
- Arrange airport transfers, cars and drivers
- Handle school administration and some coordination with the family driver
- Source gifts, products and services, and coordinate deliveries and collections
- Support ad hoc personal and lifestyle requests as they arise
Travel
- Research and book domestic and international travel, including commercial flights and private aviation when required
- Book hotels, villas, trains, cars and local transport
- Prepare clear itineraries and check travel documents, entry requirements, timings and contacts
- Manage last-minute changes, cancellations and travel disruption, with alternative plans ready
Italian Administration
- Contact public offices, local authorities and service providers to obtain information, documents and certificates
- Use SPID, CIE, PagoPA and other online public-service portals, and find the right procedure when a matter is unfamiliar
- Complete or coordinate forms and applications, and follow them through to completion
- Liaise with legal counsel, accountants, insurers, condominium administrators and other professionals
- Manage utilities, internet, subscriptions and recurring household services
Household & Property
- Handle reservations and bookings across the family's properties
- Coordinate household staff, technicians, tradespeople and local suppliers
- Request and compare quotations, and arrange maintenance, repairs, deliveries and collections
- Support the family's move into their new Milan residence, setting up household systems, services and routines
- Keep household contracts, warranties, invoices, payments and supplier details organised
- Provide occasional support to the team managing two short-term rental properties and track documentation for a chalet under construction
- Property-related support makes up roughly 10% of the role
International
- Coordinate UAE residency and Golden Visa applications, renewals and related administration
- Oversee the servicing, maintenance and readiness of the family's properties in the UAE
- Research and coordinate the rental or purchase of properties internationally as the family's needs evolve
- Communicate with international hotels, airlines, concierge teams and overseas suppliers
Organisation & Records
- Track outstanding requests and follow up without needing reminders
- Draft clear correspondence, summaries and schedules in English
- Maintain organised digital records, contacts and travel documentation
- Handle confidential personal and family information with complete discretion
Experience & Skills
- Fluent English and Italian. Additional languages are welcome
- Experience as a PA, EA or family assistant within a private household, family office, luxury hospitality or concierge environment
- A private household mindset rather than a corporate office approach
- Extremely tech-savvy, with a modern understanding of AI tools and the tenacity to learn new technology quickly
- Practical knowledge of everyday Italian administration
- A good people manager, comfortable coordinating staff, suppliers and professionals
- Highly organised and able to manage several priorities at once
- Experience living, studying or working abroad advantageous
Personal Attributes
The successful candidate will have zero ego and a calm, non-confrontational nature. They will be independent, ambitious and hungry to learn, flexible when plans change and able to own a task from beginning to end. Above all, they will have the attitude: "I don't know the answer yet, but I know how to find it."
This is an excellent opportunity to become a trusted part of an international family in the heart of Milan, with a full handover and genuine room to grow.